First of all,
The "local dealer" completed the repair on the Ford Thunderbird for Mark Scanlon, who lives in Cortland, IL. He is the first and only to have the retrofit repair completed on his car. Go to Wardsauto.com (I attached the article) and read about it. Mark works closely with Ford. He receives calls daily from car clubs and people who are referred from the Ford "HOTLINE". so, I'm not sure where you called. There is no official fix yet per Ford...but I suggest if you have the problem to contact Mark and talk to him. No one is saying your local dealerships aren't nice people but if I had a problem with my car that I wanted fixed and someone knew how to fix it....I would contact them and get the info I needed.
Attached is the article...read the entire thing to see what I have said above.....
Retrofit Begins for Ford’s Retro Car
By Eric Mayne
WardsAuto.com, May 13 2003
Ford Motor Co. rolls out a fix for Thunderbird’s removable
hardtop just in time for the car’s hiatus.
Ford Motor Co. rolls out a fix for Thunderbird’s removable
hardtop just in time for the car’s hiatus.
Ford approached Decoma in July 2002 about a fix for Thunderbird’s removable
hardtop.
Dealers are retrofitting ’02 and ’03 models with stainless steel “scuff moldings” developed by Decoma International Inc. Ford Div. is finalizing an agreement with the auto maker’s customer service division to ensure the job qualifies as a warranty repair.
Designed to prevent decklid paint damage, the fix will be factory-installed on ’04 and ’05 models – expected to be the final production years for the current car.
Senior Ford executives have said Thunderbird will take a hiatus and then return, with appropriate upgrades. The reason for the pause: profitability.
Through the first four months of 2003, Thunderbird deliveries are down nearly 23%, year-over-year.
Late last year, slow sales prompted Ford to include ’02 Thunderbirds on its list of A-plan vehicles.
Its departure will mark the 48-year-old
nameplate’s second retirement since 1998. Re-engineered and restyled, it was re-launched to considerable acclaim in 2001 as an ’02 model.
What ensued was a frenzy similar to those that followed the introductions of Chrysler Group’s PT Cruiser and Volkswagen AG’s New Beetle. Buyers paid premiums to get their hands on the new cars with retro styling.
Mark Scanlon of Cortland, IL, paid $11,000 over sticker for his T’Bird. And his was the first car to get Decoma’s scuff solution.
To their dismay, Thunderbird owners discovered the car’s decklid was subject to damage caused by its removable
hardtop. Says Decoma: “The bulb seal on the
hardtop (was) scratching the body during the normal cyclical motion of the vehicle, causing immense customer dissatisfaction when the
hardtop was removed.”
The resulting uproar spilled onto website forums. Ford developed a protective tape, but it, too, proved problematic. (see related story: Tale of the Tape: T’Bird Roof Scuffs Paint)
Ford turned to Decoma, a Toronto-area subsidiary of Magna International Inc., for help.
“Last summer, Ford asked Decoma for assistance in providing a solution,” the supplier says in a statement to Ward’s. “Working with Ford as a full-service supplier, the scuff molding was designed to provide the Thunderbird owner with an attractive trim component to prevent scratching while enhancing the appearance of the vehicle. A win-win all around.”
The molding acts like a shield. “You don’t even know it’s there with the
hardtop on,” Says Scanlon, who wrote to Ford Chairman and CEO Bill Ford Jr. that the trim add-on is “beautiful” and that he intends to keep his T’Bird as a family heirloom.
The auto maker and his dealer – Sycamore Ford in Sycamore, IL, – “bent over backwards,” he tells Ward’s. A Decoma representative traveled to Scanlon’s home to personally oversee the installation.
The ’02 Thunderbird was Motor Trend’s Car of the Year despite other problems that emerged following its introduction. The car’s rollout was marked by a production shutdown caused by an
engine overheating problem and a recall blamed on a seatbelt defect.
emayne@primediabusiness.com
© 2003, Primedia Business Magazines and Media, a PRIMEDIA company. All rights reserved. This article is protected by United States copyright and other intellectual property laws and may not be reproduced, rewritten, distributed, redisseminated, transmitted, displayed, published or broadcast, directly or indirectly, in any medium without the prior written permission of PRIMEDIA Business Corp.
--------------------------------------------------------------------------------