Marianne,
Just to clarify, the Lincoln dealer is not the one who is doing the repairs and you had your vehicle towed to a highly recommended auto technician who is now repairing your vehicle. Is that correct?
When I worked at the dealership:
- I would diagnose the customer’s concern, which in your case was the illumination of the wrench light and the vehicle going into limp mode.
- The next thing I would do is to perform a multipoint inspection to make the customer aware of any other potential problems.
Before retiring, I worked as a dealership technician for 40 years and I found that by doing diagnosis and inspections the way I did helped the customer make a more informed decision. Doing it that way wasn’t always easy, because sometimes customers didn’t want to hear or believe what I was telling them.
Nowhere in your post did you mention that you were having problems with fluid leaks of any kind, were you aware of these leaks or were they discovered during a multipoint inspection? Also, was the cracked
serpentine belt discovered during the multipoint inspection?
The estimate of $1,300.00 to replace the
thermostat housing and the
serpentine belt seems kind of high to me. According to ALLDATA; the cost of the
thermostat housing is $129.33 and the labor to replace it is 1.4 hours. The cost of the
serpentine belt is $36.73 and the labor to replace it is 0.5 hours.
When the wrench light or
Check Engine light illuminates, codes and freeze frame data are stored. Technicians use this information to diagnose the customer’s concern. Most codes will not put the car into limp mode; however any code that has to do with the
throttle body or the
throttle position sensor will.
Technicians also use Technical Service Bulletins, because this information is provided by the manufacturer to correct known concerns, in your case Technical Service Bulletin 05-14-04. Why hasn’t the dealer or the highly recommended auto technician performed Technical Service Bulletin 05-14-04?
doug7740
1955 Thunderbird Blue