Here is the notice that went to the Dealerships
I am posting this as
part of our education on what is/is not being done:
Ignition Coil Customer Satisfaction Notice to Dealers
Frank M. Ligon
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P.O. Box 1904
Dearborn, Michigan 48121
July 3, 2007
TO: All U.S. Ford and Lincoln Mercury Dealers
SUBJECT: Customer Satisfaction Program 07M07
Certain 2003 Model Year Lincoln LS and Ford Thunderbird Vehicles Equipped With 3.9L Engine - Extended Warranty Coverage on Ignition
Coil Assemblies and Engine
Valve Cover Gaskets
PROGRAM TERMS
This program extends the warranty coverage of the
ignition coils and engine
valve cover gaskets to 10 years of service from the warranty start date of the vehicle or 100,000 miles, whichever occurs first. For vehicles that have accumulated more than 100,000 miles, coverage will last until December 31, 2007. Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Certain 2003 model year Lincoln LS and Ford Thunderbird vehicles equipped with 3.9L engine built at the Wixom Assembly Plant from Job 1 through Job Last. Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
Some of the affected vehicles may experience an engine misfire condition predominantly due to internal breakdown in the
coil and lack of adhesion between the epoxy and the
coil housing material. These issues may cause the
coil to operate at an insufficient voltage level, resulting in ignition
coil misfires. In addition, on some of these vehicles, the
valve cover gaskets may allow engine oil to enter the
spark plug well and cause degradation of the ignition
coil boot, resulting in ignition
coil misfire. Drivability symptoms associated with an ignition
coil misfire include rough running engine, surge or hesitation on acceleration, and/or illumination of the
check engine light.
SERVICE ACTION
If any of the above mentioned drivability issues are reported on an affected vehicle, dealers are to identify any engine cylinder that is misfiring and perform an ignition
coil stress test on the affected cylinders. If the
coil fails the stress test, dealers are to replace the ignition
coil and associated
spark plug. If any
coil boot is contaminated with engine oil, dealers are to contact the Special Service Support Center for prior approval to replace the contaminated ignition
coil boot, the associated
spark plug and install a new
valve cover gasket set. This service will be performed on affected vehicles at no charge to the vehicle owner.
NOTES:
This extended warranty coverage program only applies to ignition
coil assemblies and
valve cover gaskets. During diagnosis, if other concerns or DTC's are found, they will not be covered under this program and are the responsibility of the vehicle owner, if the vehicle has exceeded the time or mileage limits of all other warranty coverages (NVLM/Emissions/Extended/etc.). Owners who received letters announcing 07M07, and who bring their vehicles into the dealership because of an engine misfire condition, should be advised that this program only covers the cost of repairs related to defective
ignition coils or
valve cover gaskets that are allowing oil to enter the
coil on plug wells.
Other repairs are not covered by this program.
COILS CONTAMINATED WITH WATER: If any
coils are contaminated with water, dealers should perform Field Service Action 07N09 after performing this program (07M07).
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and
Parts Ordering Information
Attachment III: Technical Information
Customer Notification Letter
