Hi everyone!!
Sorry we lost contact with you all, but we didn't know where you were. A customer in Rhode Island told me where to find you, so here we are. (OK, so I am not the most internet-savvy individual, I'm learning). In trying to respond to your concerns about the follow-up call. The second calls come up after we have exhausted all the first call VINs. There are only two of us making the calls, so there is no way Lady T and myself can get through the few thousands of you in a day, so there is a good chance that you won't hear from us again. When we expressed this concern with the the "powers that be", they are now trying to implement a procedure to be able to distinguish between 30 and 60 calls. Let us pray they get it right.
As far as not contacting some of you, a lot of you we call at work and get stopped by the secretary, at lot of answering machines, some wrong or disconnected numbers, some not at home when we call, a lot of not interested (but I'm sure that isn't any of you), etc. I even had a customer tell me that they didn't want to be bothered because I was calling during Wheel of Fortune. This is in the minority. Most everyone we talk to is excited to talk to us, be we actually only contact 15-20% of the customers we call. We are doing our best to call you, but we are only human.
Please continue to post information on this website. You would be surprised how happy people are when I direct them to Blueovalnews, now fordthunderbirdforum, to help customers like yourself on all different subjects.
I've gotta go now to make more calls, talk to you again soon.
Peace
G-thang
