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UPDATE EMAIL ADDRESS
I ordered a car cover from the Ford world catalog 12 days ago. I was told it would be at my place in 7 to 10 days...
After 10 days I called back....
Imagine this, I was told that Tracy was off sick and she would be the only one able to answer the question "where is my order".
This went on for 3 days straight.
Tried to talk to a supervisor, placed a call at Ford customer service.
Nothin could get me the answer I was lookin for... "Where is the order I placed".
Well I guess Ford plants must have shut down for 3 days as Tracy was sick.
Tracy was back at work today, and even if I had left messages to supervisors, and Tracy, I am the one that had to call at 5pm to finally be told by a very curt Tracy, that in fact I would have to wait 6 to 8 weeks for my car cover.
Now... Is it me or is Ford suffering from a full blown terminal "customer service" cancer?
After 10 days I called back....
Imagine this, I was told that Tracy was off sick and she would be the only one able to answer the question "where is my order".
This went on for 3 days straight.
Tried to talk to a supervisor, placed a call at Ford customer service.
Nothin could get me the answer I was lookin for... "Where is the order I placed".
Well I guess Ford plants must have shut down for 3 days as Tracy was sick.
Tracy was back at work today, and even if I had left messages to supervisors, and Tracy, I am the one that had to call at 5pm to finally be told by a very curt Tracy, that in fact I would have to wait 6 to 8 weeks for my car cover.
Now... Is it me or is Ford suffering from a full blown terminal "customer service" cancer?
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