they put crappy tires on my expedition | Ford Thunderbird forum club group 1955-2005 models

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they put crappy tires on my expedition

  • Thread starter Thread starter tleslie
  • Start date Start date
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tleslie

UPDATE EMAIL ADDRESS
This is the type of customer service you can expect from Ford. My next car wont be a ford product. I cant wait to take my bird in for repairs. Already needs new weatherstripping around both the driver portion of the widscreen and driver side hartop. It leaks with even a gently rain..drop..drop..drop onto my arm.Dear Dr. Leslie,

Thank you for your message of 03/13/02 regarding your 1999 Ford
Expedition. We appreciate the time you have taken to write us regarding
your previous inquiry.

As previously communicated to you, we feel that every consideration has
been given to this matter and was appropriately addressed in our prior
response. At this time, our decision will not change.

If any additional information regarding this matter should become
available in the future, please let us know. This will be our last
written communication to you on this concern; however, if you would like
to discuss this matter any further, please contact us directly at our
Customer Relationship Center at 1-800-392-3673.

We encourage and welcome you to communicate with us again via e-mail
should you have a different issue or inquiry.

At Ford Motor Company, we consider the satisfaction of our customers as
one of our most important objectives. If you have any other inquiries
or concerns, please feel free to contact us and we will be happy to
address them.

Thank you for contacting Ford Motor Company.

Sincerely,
Jacquie
Ford Motor Company
Customer Relationship Center

Original Message Follows:
------------------------
Once again you hide behind email and voicemail systems. A simple call
to me
could and would clear this mess up. I deal with stressful people all
day
long and talk to them face to face. Call me. Office 419-420-7855 or
home
419-694-1341 or cell 419-408-0003. todd leslie----- Original Message
-----
From: "TIRES" <tires@customersupportctr.com>
To: "todd leslie" <drtoddleslie@thewavz.com>
Sent: Wednesday, March 13, 2002 10:41 AM
Subject: Re: Re: Ford Motor Company


> Dear Dr. Leslie,
>
> Thank you for your message of 03/11/02 regarding your 1999 Ford
> Expedition. We appreciate the time you have taken to write us respond
> to our e-mail.
>
> We regret the circumstances that have prompted you to contact us.
>
> We thank you for taking the time to let us know about your frustration
> with the situation surrounding the tire replacement program. Feedback
> such as yours allows us to examine our practices and policies to
ensure
> that we meet or exceed the expectations of our customers. We regret
> that we have not done so on this occasion.
> Your concerns have been documented for future reference.
>
> We value you as a Ford customer. Should you have any other questions
or
> concerns, please feel free to contact us again as we would be happy to
> assist you.
>
> At Ford Motor Company, we consider the satisfaction of our customers
as
> one of our most important objectives. If you have any other inquiries
> or concerns, please feel free to contact us and we will be happy to
> address them.
>
> Thank you for contacting Ford Motor Company.
>
> Sincerely,
> Jacquie
> Ford Motor Company
> Customer Relationship Center
>
> Original Message Follows:
> ------------------------
> This is a nice form letter, but it doesnt answer the question. What
is
> Ford
> prepared to do about putting on substandard replacement tires on my
> expedition? Answer....not a darn thing. I should not have even
wasted
> my
> time. That is why Ford has done so poorly in market share. I cannot
> wait
> until I personally meet with a person who is very high in your
> organization
> to discuss this matter with him. Once again Ford has just passed the
> buck.
> I will pass further bucks to another manufacturer. Sincerely, Todd A.
> Leslie, D.O. Family Physician and owner of 3 ford vehicles, but no
> more.
> ----- Original Message -----
> From: "TIRES" <tires@customersupportctr.com>
> To: "dr todd leslie" <drtoddleslie@thewavz.com>
> Sent: Monday, March 11, 2002 3:12 PM
> Subject: Ford Motor Company (KMM1519813C0KM)
>
>
> > Dear Dr. Leslie,
> >
> > Thank you for your message of 03/7/02 regarding your 1999 Ford
> > Expedition. We appreciate the time you have taken to write us
> regarding
> > the concerns with your Goodyear tires.
> >
> > It is always a pleasure to correspond with our valued customers.
> >
> > Please accept our apology for any frustration or inconvenience you
may
> > have experienced as a result of this vibration.
> >
> > The circumstances that you have outlined in your original e-mail
have
> > been given careful consideration.
> >
> > Our records indicate that on 03/07/2002, you contacted the Customer
> > Relationship Center (CRC) via phone and our Customer Service
> > Representative provided an answer to your inquiry.
> >
> > If you require further information in regards to this matter, we
would
> > appreciate you letting us know.
> >
> > At Ford Motor Company, we consider the satisfaction of our customers
> as
> > one of our most important objectives. If you have any other
inquiries
> > or concerns, please feel free to contact us and we will be happy to
> > address them.
> >
> > Thank you for contacting Ford Motor Company.
> >
> > Sincerely,
> > Jacquie
> > Ford Motor Company
> > Customer Relationship Center
> >
> > Original Message Follows:
> > ------------------------
> > I have bad goodyear tires and talked to your people. I do need
these
> > vibrating tires taken off. Please look up my file. Your person was
> > nice on the phone, but completely worthless and she directed me to
> > goodyear. You put these tires on my car. The firestones didnt give
> me
> > any problem at all. SIncerely Dr. Todd Leslie, 15232 TR 190,
> > Arlington, Ohio 45814 Owner of 2002 Tbird, 99 Expedition, 97
Mustang
> > GT and a 55 tbird. I hope Ford will help before I need to buy
> > GM..yuck...
> >
> >
>
>
>

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Todd, I am a Ford dealer, not in your area, you don't say how many miles are on the Expedition or the Goodyear tires. I assume that the tires are fairly new replacements for the old Firestones. If your Ford dealer replaced the tires, then he can warranty them if the are out of round or defective, we do it all the time. Most Ford dealers are also tire dealers. I find it hard to understand why a dealer that you have bought an Expedition, a Mustang and a T-Bird from won't help you on a tire warranty. Maybe you got a bad dealer?
 
I have a crappy dealer that wont help me. There are only 6k on the tires and the expedition has 40k miles (1999). My next car will be an Audi A6...no more Fords. I am done...thanks for your ear and insight.
 
No, I didnt, but 2 of the 3 were purchased here and I used to send alot of my patients to this dealer for new cars (after there wrecks) as well as for service. Seems they really dont care about good customer service. I even talked to the owner of the dealership who was so full of double talk that it would make a politician envious. Hey, if you want to sell me a car next spring I may be ready for an SUV to lease. I enjoy the southeastern hospitality and charm.
 
I am sorry that you are having trouble with a dealer that you do a lot of business with. I don't understand why the dealer won't offer you some help, even an adjustment on the tires. Such as you pay $XX and they pay the rest or something. Good luck and if I can help you let me know. John
 
Originally posted by tleslie:
Click to expand...
If you buy an Audi, you may get better service, but you are also paying for the replacement tires in advance. 🙂 I don't think you get your money's worth on imports because of the taxes applied by the g'vt.

Tires are a unique area for any car Manufacturer because they let the tire companies handle the warranties because of legal reason. Your whole car is riding on four tires and wheels, a huge legal liability.

This is why dealerships will not switch factory wheels on new vehicles because it makes them liable for damages.
 
thanks Tbird I didnt know that. I decided to bite the bullet and put some big michelins on it and they ride like a dream. Now I can run over the audi stuck in my parking lot with 6 inches of snow (findlay, ohio)
 
Ford warranty clearly states they do not warranty tires. The tire warranty is by the tire manufacturer. Ford replaced Firestone tires on Explorer for public relations not because it was reqired by the Ford warranty.Try Goodgear it's their obligation under their warranty.
Ed
 
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